Customer Service Review: TD Bank North (formerly Commerce Bank)

 

Okay, as everyone knows, since I am so public on twitter, Facebookand <A class=zem_slink title=LinkedIn href="http://www.linkedin.com/" rel=homepage>LinkedIn</A>, I am in hyper-drive trying to get ready to dash down to Texas for a couple of days for the PRSM board meeting and hurry back home to get the family moving and down the Jersey shore for a few weeks of R & R.

One of the first things you must do is go to the bank, so I hurried over to the local TD Bank North and entered into their drive thru, placed my deposit in the “chute” and waited for the teller to acknowledge me, as they do.

To my surprise, another car ( a minivan in fact) with a suburban housewife toting two small children in the back whips around and comes up to the teller window in the drive thru.  Because you can hear every other conversation, you can imagine my surprise when the women exclaims, “I don’t need anything, I just came to tell you something”, to the teller – and she proceeded to tell her scandalize story of somebody doing something to someone they both knew.  I was appalled! 

Not because the women told her story, but because the teller let it go on, and on, and on while she casually leaned on her elbows to listen to the story, while I am waited for her to count my deposit

The 5 minutes this little exchange took felt like an eternity to me as I glared at them thru my car window.  The teller didn’t think that making me wait while she talks to her friend was wrong.

What kind of message is that?  I mention that the bank was formerly known as Commerce and that TD Bank North recently purchased them, wouldn’t you think they would be going out of their way to treat their customers as though they are the most important asset they have or maybe TD Bank North just doesn’t care about its customers!  What do you think?  Share your stories with me.